1. Overview

Hello Health Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit forms, schedule appointments, purchase eligible products, communicate with us, or receive services.

Because Hello Health Services provides healthcare-related services, some information may also be protected under federal and state privacy laws, including HIPAA when applicable. This Privacy Policy is intended to explain our general website and business privacy practices. It does not replace our HIPAA Notice of Privacy Practices.

2. Information We May Collect

We may collect information that you voluntarily provide, including:

Name.

Date of birth.

Email address.

Phone number.

Address.

Appointment details.

Health history.

Medication history.

Allergies.

Lab-related information.

Payment information.

Messages or form submissions.

Product or service preferences.

We may also collect technical information automatically when you use our website, including:

IP address.

Browser type.

Device type.

Pages visited.

Time spent on the website.

Referral source.

Cookies or similar tracking data.

3. How We Use Your Information

Hello Health Services may use your information to:

Schedule and manage appointments.

Provide clinical services.

Review eligibility for treatments.

Communicate with you.

Process payments.

Coordinate laboratory testing.

Coordinate pharmacy or product fulfillment when applicable.

Respond to questions or requests.

Send appointment reminders.

Provide service updates.

Improve website performance.

Support marketing and educational communication when permitted.

Maintain legal, regulatory, and business records.

4. Health Information and HIPAA

When Hello Health Services collects or uses protected health information as part of patient care, we handle that information according to applicable healthcare privacy laws and our HIPAA Notice of Privacy Practices.

Protected health information may be used or disclosed for treatment, payment, healthcare operations, legal compliance, public health requirements, and other permitted or required purposes.

Patients may have rights related to their health information, including the right to access records, request corrections, request restrictions, and receive information about certain disclosures, as outlined in our HIPAA Notice of Privacy Practices.

5. Sharing of Information

Hello Health Services does not sell patient health information.

We may share information with trusted third parties when necessary to operate our business, provide care, process payments, fulfill services, or comply with legal requirements. These may include:

Electronic health record platforms.

Scheduling systems.

Payment processors.

Laboratories.

Pharmacies.

Shipping carriers.

IT and website service providers.

Professional advisors.

Legal or regulatory authorities when required.

Where required, Hello Health Services uses appropriate agreements with vendors that handle protected health information.

6. Text Messages, Email, and Communications

By providing your phone number or email address, you agree that Hello Health Services may contact you about appointments, services, account updates, treatment-related information, and business communications.

Text messaging and email may not always be fully secure. Do not send urgent medical concerns, sensitive medical information, or emergency requests through website forms, text messages, or email.

For emergencies, call 911 or go to the nearest emergency department.

You may opt out of non-essential marketing text messages by following the instructions provided in the message or contacting us directly. Opting out of marketing messages may not stop appointment reminders, billing communications, or care-related messages.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website function, understand visitor activity, support advertising, and improve user experience.

You can adjust browser settings to refuse or limit cookies. Some website features may not work properly if cookies are disabled.

8. Data Security

Hello Health Services uses reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, electronic system, or method of transmission is completely secure.

We cannot guarantee that information submitted online, by email, or by text message will be completely protected from unauthorized access.

9. Retention of Information

We retain personal information and health-related information as needed to provide services, comply with legal and regulatory obligations, resolve disputes, maintain business records, and support patient care.

Healthcare records may be retained for the period required by applicable law and professional standards.

10. Children’s Privacy

Our website and services are generally intended for adults. We do not knowingly collect personal information from children without appropriate parent or guardian involvement when required.

11. Your Choices

You may contact Hello Health Services to:

Update your contact information.

Ask questions about your information.

Request access to certain records.

Opt out of certain marketing communications.

Request correction of inaccurate information when appropriate.

Some requests may be subject to identity verification, legal requirements, or healthcare record rules.

12. Changes to This Privacy Policy

Hello Health Services may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact

For privacy-related questions, contact:

Hello Health Services
Website: HelloHealthServices.com
Email: Accounts@HelloHealthServices.com
Phone: 623-326-4445
Location: 2040 W. Whispering Winds Rd. Ste 140 Phoenix, Arizona

For questions specifically related to protected health information, please request a copy of our HIPAA Notice of Privacy Practices.